There will be a button on the face of the alarm usually labelled TEST. You need to press this firmly for at least 2 seconds. The alarm will make an ear piercing sound to indicate it is working. You will probably have more than one alarm. Test them all. We recommend you test at least once a week. You may also find that when you test one alarm other alarms will sound, this is normal in an installation where alarms are linked. If have any concerns about your smoke alarm or how to test it please contact our repairs department.

If you live in a flat you may have a detector which is part of the common parts fire alarm. These are usually smaller than a traditional smoke alarm and will not have a test button. You will most likely find this with in a hallway or close to your entrance door.

We advise

• If you can smell smoke or see flames, evacuate the building, closing doors behind you
• Call Fire Brigade 999
• Alert neighbours of possible danger
• Call Repairs Department on 01883 730890

This will usually be a small white box on ceiling (or wall) similar in appearance to a smoke alarm but will usually be labelled to identify it as a carbon monoxide alarm. Carbon Monoxide (CO) is a colourless odourless gas produced when fuel is burnt. It is harmful and exposure to a high level of CO can be fatal. CO alarm will sound if the amount of CO in air could be harmful. You do not need a CO alarm if do not you have a gas appliance (cooker, boiler etc.) or an open fire.

Carbon monoxide alarms save lives. They give you warning of a raised CO level and give you time to escape safely. If they are not working properly you won’t get that warning.

There will be a button on the face of the alarm usually labelled TEST. You need to press this firmly for at least 2 seconds. The alarm will sound to indicate it is working. We recommend you test at least once a week. If have any concerns about your carbon monoxide alarm or how to test it please contact our repairs department.

Never assume it is a false alarm. Carbon Monoxide has no smell or taste. So please

• Open the doors and windows to ventilate the area
• Turn off all appliances and evacuate yourself from the property, then contact National Grid for a Gas Engineer to investigate.   Call 0800 111 999
• Call Hamways Repair Team 01883 730890 and let them know your property address and that you have informed National Grid
• Ensure there are no fumes in the area (e.g. paint thinners, hair spray, chemical cleaners and aerosol sprays etc.)
• Ensure there is no outdoor source of CO in the vicinity (e.g. a car with its engine running, heavy traffic air pollution, barbecue fumes etc.)
• Please leave a contact number with the Repairs Team
• Once the Engineer from National Grid has attended, please advise Hamways of their findings
• Hamways will then ask an Engineer to attend if necessary and find fault/repair
• They will also carry out a full gas safety inspection on completion of any works

Call the Lettings Department on 0207 644 9977 or email lettings@hamways.com. You can also sign up for alerts so that you are updated when new properties become available. All our available properties are listed on our website.

No, Hamways cover all cost’s including administration fees, referencing and inventory fees. Please see our separate ‘Tenant fees schedule‘ page for full disclosure on any potential tenant fees in compliance with the current tenant fees act legislation.

You can make an offer directly to the person that carried out the viewing. If accepted you will need to pay a holding deposit of up to 1 weeks rent (Max £250) to secure the property in your name and remove it from the market, subject to references and contract. With your consent we can then deduct this amount from your first months’ rent.