This depends on the type and location of the property. Please discuss this with your lettings officer. (Generally only permitted by the landlord if the property has direct access to it’s own private outside space and is not in a block)

The landlord will insure the building and any common parts on a fully comprehensive policy. This buildings insurance does not cover the contents of your property. We strongly recommended you take out contents insurance to cover any personal belongings or possessions brought into the property.

If you fall into arrears, please contact us immediately to discuss your situation so that we can advise you how best to proceed. Different situations require different solutions so the advice needs to be individually tailored.

You can report a repair online 24/7 once you have registered to use our website. Alternatively, contact our repairs team on by telephoning 01883 730890 (Monday-Friday 9am-Spm) or emailing repairs@hamways.com.

Please contact the residential management team by telephoning 01883 730890 (Monday-Friday 9am-Spm) or emailing enquiries@hamways.com

Call National Gas Emergency Service on 0800 111 999

Please report any problems with lights to our repairs department. There are a few simple checks you can make before contacting us.

• Is there a power cut?
• Are your appliances working?
• Check if your neighbours’ lights are working.
• Check your consumer unit (some people call it a fuse board}. Are any of the breakers tripped or the fuses blown?
• If breaker switch is down, switch it off. Switch up to reconnect power .
• Has a bulb blown? Check whether all the lights are out or if it is just one fitting that has gone. If it is just one fitting, try replacing the bulb.

The tenant is responsible for replacing all consumables such as lamps, fuses and filters with flats and inside and outside houses. Your landlord will replace lamps in common parts of blocks. Please advise our repairs department if you see a light fitting in the common parts that is not working.

Animal pests such as rats, mice or insects are wild animals over which your landlord does not have control. If you find them in your property we may be able to assist you to remove or deter them. On many occasions the problem can be resolved quickly by using products available at hardware or DIY st ores. Sometimes a specialist pest control company may need to be employed.
Bees are not normally considered pests as they produce honey and are good for the environment. Pest control companies will not normally destroy bee’s nests.

A copy of your boiler or appliance manual should be retained at the property. You may often find it has been left in a kitchen drawer or cupboard. Occasionally this is accidentally removed. The best source for up to date manuals is the manufacturer. Most manufacturers provide copies through their website. You may find the following websites useful.

For boiler manuals https://www.freeboilermanuals.com/

For appliance manuals for Electrolux, AEG and Zanussi https://www.serviceforce.co.uk/appliance-troubleshooting/appliance-manuals/

For user manuals for many household appliances: https://www.espares.co.uk/usermanuals