As we do not have records for the position of all meters and stop cocks, we advise that you locate these yourselves. They can usually be found in obvious location such as
We recommend you try to locate your meter and stopcocks on moving into a property so you know the location for future use. We also recommend you take meter readings when you move in.
You can usually get copies of any keys cut, including common part door keys. However some common part keys may be security keys, which can only be obtained by authorised persons. We usually hold stocks of these and can provide them to you for a small charge (usually £10 – £20 depending on type of key).
It is your responsibility to keep your keys safe. If you are unfortunate to loose them or have them stolen it is your responsibility to replace them. If you need to, you may change locks or cylinders on a like for like basis as long as the change does not require any alteration to the door and providing that the lock is not on a common part door used by others in the building. We do not usually hold keys to individual flats and houses.
We will usually hold common part keys and can provide copies. However we do not provide an emergency service or guarantee that the key we provide will work. We therefore recommend that you borrow a key from a neighbour and have copy cut. Some common part keys may be security keys, which can only be obtained by authorised persons. We usually hold stocks of these and can provide then for a small charge (usually £10 – £20 depending on type of key).
The supply of gas or electricity is a contract between tenant and supplier and so the landlord will not usually know who the supplier is. You can enter into a contract with whichever supplier you wish to and do not usually need to know the current supplier. For advice on how to find details of the current supplier please click here
The supply of gas or electricity is a contract between tenant and supplier. Your supplier or distributer will decide whether your key meter can changed to a credit meter. You landlord has no objection to a credit meter being installed. However, if any alterations are required to the building you will need to advise us.
The supply of gas or electricity is a contract between tenant and supplier. You can enter into a contract with whichever supplier you wish to.
You may put up pictures or shelves but you must, unless otherwise agreed in writing, remove shelves, pictures and hooks when you vacate and make good any damage.
No, Your tenancy agreement will not allow it. Neither are lodgers or other paying guests permitted. If you wish to take in a lodger or paying guest the proposed new occupier/s will need to be referenced and approved and a new tenancy entered into before they can move in.
Mould requires moisture to survive and is usually found where condensation forms but can also occur in areas that are frequently damp such as around baths or showers. Click this link to visit our repairs page where you will find helpful advice for reducing condensation and mould. This video also contains useful information.
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