How do I register to use the Hamways’ website?

I’m having difficulties using the website, who should I contact?

How do I submit feedback regarding the website?

All feedback, comments and suggestions should be sent using our feedback form

How do I make a formal complaint?

We’re sorry to hear to that things haven’t quite gone to plan. In the first instance, please email or call us to explain the problem and we will work hard to resolve it. If you wish to escalate the matter by making a formal complaint, please refer to our complaints procedure.

What is my service charge spent on?

Please refer to your annual accounts and current budget which show the income and expenditure for your block. These are available by logging into your MyHamways account.

I cannot afford to pay my service charge, what should I do?

In the first instance please contact your Property Manager to discuss payment options.

I would like to discuss a maintenance or accounts problem, who should I speak to?

Please contact your Property Manager to discuss this further. You can also report a repair and view your service charge account online 24/7 once you have registered to use our website.

What is the best way to make a payment to Hamways?

Please note that after recent changes to the law, we are unable to accept payments via credit cards. The easiest and quickest method is to register to our website and make a debit card payment online.

I pay by Standing Order but I still receive an invoice/demand?

Please note that this is an automated procedure to ensure we abide by the law. If you are unsure of the status of your account then please contact your Property Manager.

I’m selling my property, do I still need to pay my service charge and/or ground rent?

Yes, you should continue paying your service charge and ground rent when it falls due. Please liaise with your solicitor regarding apportionments.