Corporate Responsibility

We recognise the social, environmental and economic impact on the people and resources we work with. We are constantly updating, managing and reviewing our processes to ensure the needs of our staff, suppliers, clients and customers, on which our business depends, are met. We always try to be reasonable in our dealings and we take all feedback and complaints seriously. We have assessed the impact of our business on the environment and have implemented practices to reduce our carbon footprint.

At Hamways we treat holding your personal data seriously and comply with the latest data regulations. For full details, please read our Privacy Policy.


Health & Safety


Complaints Procedure

We aim to always provide our tenants and leaseholders with a good service.

If you are not satisfied with the service you receive from Hamways we welcome your feedback and want to work with you to resolve any issues. If you are unhappy with the initial response to your complaint, we may deal with your concerns within our formal

complaints procedure


Sometimes disagreements can arise. If you are unhappy with the service you receive we will always try to deal with your concerns and find a solution. Depending on whether you are a tenant or a leaseholder, there are also third party organisations that can assist in resolving certain disputes. These include:

Leasehold Advisory Service - For advice relating to leasehold properties
The Tenancy Deposit Scheme - For issues relating to the return of your deposit

If you have concerns regarding a building contractor, cleaner, gardener etc., please bring it to our attention.